Hold The Handrail – TfL's horribly confusing safety posters

I can't be the only one who finds Transport for London's safety posters rather ill-conceived. TfL's graphics do not enhance their messages – their posters are confusing.

The design team seems to have overlooked that many people who use the network are visitors and tourists from other countries for whom english is not their fist language, and it's no good mentioning a handrail in big bold capital letters if the handrail mentioned is not clearly indicated in the image, whether you understand the language or not. 

A depiction of a hand actually holding the handrail might have been a nice idea, with the words placed in such a way they they highlight/enhance the handrail in the graphic. I'm also surprised that none of the posters include a pleasantry or an explanation, such as 'For your safety, please hold the handrail'. 

Let's start with the buses – signs like these can be found at the top of the stairs on many routes:

At first glance, it appears to say, HOLD HANDRAIL. Ah, but no, there's a tiny little THE at the end of the stairs, looking like an afterthought. The message might make better sense if the 'designers' had aligned the words with the handrail(s) and, for clarity, added a hand holding the handrail at bottom left. Note the handrail is here depicted in yellow, but on this bus the rails are orange. 

A similar version of this can be found on the underground where the handrail is coloured black as per the moving handrails on escalators yet, but they've painted the side walls blue when, in reality, they are are actually silver colour. 

The handrails in the graphic are barely noticeable at all. The poster seems to be luring us into a golden sunset where a little white 'the' is waiting to take us down a fiery tunnel (to hell?). 

Travelling down the long Elizabeth Line escalators at Farringdon, I spotted this animated version which starts with the world HOLD in roman, then it becomes italicised as HANDRAIL appears across it in white. It wasn't until I looked at these pics that I noticed the word 'the' again hiding in there. 

These signs are bonkers. Someone took the time to design this. And someone else approved it. It beggars belief. 

I think at some point they realised that these posters make scant sense, so someone had the bright idea to link the word HOLD with the visual depiction of the handrail, thus we see a series of posters where the O appears like a ring on a curtain rail that, being fully circular, only slides up and down or laterally but can't let go of the rail, as shown below within the carriages:

Call me pedantic(!) but I am not sure many of us refer to a vertical pole as a handrail.

Moving on, they also created a series of alternative poster designs on this theme, as shown here below at Holborn station. These dispense with the chunky drop shadow letters, as shown above, instead using TfL's Johnston typeface:

These posters depict a mysterious androgynous figure, almost silhouetted at top right, who has speared a big Polo mint and is about to spin it around. Holborn station is slathered in signs of this design – on the platforms, in the tunnels that connect the Central and Piccadilly lines, before the escalators and pasted into the gaps between the escalators, as shown here, viewed from the bottom, the top and mid-journey (ascending):

Heading up towards street level, I struggled to snap the second two pics above. It's almost impossible to read these things as you glide past – you'd need to be at least 8ft tall to be able focus on them, let alone be able to read the content. The message is therefore lost in transit. 

At street-level, on the concourse, three of them are pasted on the wall:

I'd love to have been a fly on the wall during the creative brief for this. I think the design department was first tasked to create the blue poster and, when someone slipped over on a wet floor, they adapted it for the green version and then realised that people with bags are an issue and so the purple poster was made. Somewhere in the middle of all this, the orange Don't Rush version was created.

If you read the smaller text here, you'll see that some of these posters advise us to use the lift which, here at Holborn, is misleading in two respects; 1) you might already be half way up an escalator at this point, and 2) there are no lifts at this station. Or stairs for that matter. 

The purple poster irks me the most and I wonder what message do they think they have conveyed here?  Considering how foreboding this is, what with the colour scheme of black and purple and that shady figure, it looks more like they are telling us to watch out for luggage thieves who might steal our suitcases. Or, perhaps that dark figure is supposed to be you/me, suggesting that we should hold the handrail whilst we slide our luggage ahead of us down the pole?!  Hmm, letting go of the bag is not a good idea and this is why I think another poster was created on this subject (see further down).

Got Luggage? Eurgh!  This kind of short question-heading is everywhere these days and I really don't like it. It requires us to do an upward inflection at the end when we notice the question mark! Add to that, the use of 'got/get' which is lazy and can always be replaced with something better.

On the subject of luggage, this next one is sublime, for all the wrong reasons...

The design style here is quite similar to the one on the buses. However, here, the two words that have been given the most visual emphasis are 'the' and 'too' – leaving the instruction to 'hold the handrail' lost within a red wheelie bag that seems to tell us that we should place our luggage sideways across the footplate, thus blocking up the space for anyone who wants to walk past. It certainly doesn't show us to hold the bag and the handrail which is what they are trying to say here. 

Ah, but, hold on, (see what I did there?!) this wheelie bag seems have made the journey up the escalator all by itself. Note that the handle is depicted as being away from us, suggesting that this is not our bag but the property of some poor soul who has let go of their luggage but is now out of view somewhere on the concourse at the bottom!

As regards the typography on this one, the message to 'hold the handrail' is completely muddled. It's as if someone recalled Katherine Hamnett's T-shirts back in the 1980s but didn't grasp that they work because the largest words in those statements were the ones that were the most important. Instead, here we see HOLD, the most important word, in italics on across the top of the bag, black on red (and vice-versa) being the worst pairing of colours for legibility. Instead, 'the handrail too' in white letters stands out as some kind of cryptic puzzle.

I was going to continue here and address some of TfL's other posters of this type but I think I will save them for another day.

In the meantime, please hold onto your hats and bags and handrails, in anticipation.

……

Update: w/c11Nov: I found another one – this is within the below ground tunnels at Waterloo:

This poster depicts a spiral staircase, yet is placed at the top of a straight flight of stairs. Note the depiction of teeny tiny treads on the stairs and I'm also querying the rotation of the spiral being as the one at my local station at Holloway Road curves round and down to the left, making it a clockwise descent. Do they vary station to station?

On the tiles again

Another set of six images of tiles to be found taken within or or near to the ticket halls of some London Transport tube stations

Can you identify any of them?

Vile re-tiling on The Queen's Head, Essex Rd

The exterior of the Queen's Head public house on Essex Road, Islington N1, has recently suffered a make-over.
It now looks like a pastiche of an inside out 1906 tube station interior by Leslie Green – created during his experimental period.

44 Essex Road, August 2019. 

FFS – there is a 17th century fireplace and ceiling inside – this site is slathered in +500years of history – what on earth were they thinking?
It looks like a theme park version of Yeee-ha Oldey Worldey Pubbey  
It's an abomination.
Future historians will surely not be writing about how lovely this was.
Even the Victorians, who quite liked a bit of a mash-up where tiles and typefaces were concerned, would find this confusing!

Holloway Road tube station interior. Architect/designer Leslie Green. Completed 1906

My idea for how Edward Johnston came up with the design for the London Underground Roundel

Just over a hundred years ago London Transport realised it was lacking a visual identity. One of the key things the company needed was a logo and this came to be the 'roundel' we all know today – a circlular ring with a rectangular bar running across it.

Johnston's final design 

Across the fast-expanding network there was a mix of signage in all shapes and sizes. There were discs, banners, lozenges and diamonds, all implementing different styles and typefaces. The whole thing needed to be brought together as a brand.
In 1916 the job was given to Edward Johnston, a relatively unknown calligrapher who appears to have been a quiet camera-shy man who kept his ideas to himself and just got on with the job at hand. But Johnston kept no preliminary sketches and so no-one really knows how his mind was working or what inspired the final design which was finalised and on dislpay in 1919. It's often been said that he based his final design on the 1908 "roundels" can still be found on station platforms such as Covent Garden and Caledonian Rd.

I have a theory about this but it's a bit "chicken or egg"; which came first?
A thought has been bubbling in my head for years but I have only just been motivated to check it through properly this week, as shown here, following a conversation at the museum depot at the weekend.
Here goes...


I believe the simple logo shapes were already staring Johnston in the face every time he looked at one of the arched modular sections on Leslie Green’s ox-blood tube station buildings.


I have used Holloway tube station here to illustrate my point.
First I drew a circle within the window arch.

I then drew a rectangle over the tiled area below the window where the station name appears, making the height of it the same as the section between the top and bottom lips, and its width to be up to the edges of the windows at either side.

And then I coloured it up in red and blue. Looking good.
As you can see, the blue rectangle was sitting too low, so I just shunted it up to align vertically as well as horizontally. Looking better.
And then I checked it against Johnston’s “Proportions of Standard Bullseye Design” which I blasted in Photoshop so I could see what I was doing and….

… drum roll please… it’s the same!
And I hadn’t even measured that blue rectangle!

The logo's proportions have changed a bit over the decades. I checked some subsequent logos and placed them onto Holloway station (not shown here) and they too fit. Perhaps this is what Johnston had in mind all along?
Or is it the other way around?
It occurs to me that Leslie Green might have had the idea for this shape when he was designing the stations. Hence the early solid red disc roundels on his platforms.
What do you think?
Another thought...
OK so, Edward Johnston (1872-1944) and Leslie Green (1875-1908) weren't actually employed by Frank Pick at the same time, but they were almost the same age and might have known each other. Consider that both were relative unknowns before Pick gave them their commissions. Perhaps they had discussed these logo ideas before Green died, incidentally, the same year that the disc roundels appeared.
Hmmm...
Ponder ponder...

London Transport Museum, Acton Depot

Yesterday I spent a lovely afternoon wandering around the London Transport Museum's second site at Acton.
The first time I went there was almost ten years ago when I took part in a scavenger hunt thing.
And last month, I went there for a specialist tour about the posters, art and advertising – on that occasion I was so engrossed in the poster room that I was hoping I might be able to get accidentally locked in there because there is too much to take in – it's jam-packed with marvellous stuff. I really thought I had written about that last visit on here. But no. Suffice to say the LT posters are similar to the tram ones here.
Here are some snaps from yesterday:

I just love a bit of rusty paint and a clever bit of textile design and a palimpsest of posters and, oh look, there's those funny faces on the switch board again.

Map-tastic. These are all from full sized versions that would have been fixed up on ticket hall walls or on the platforms. A couple of them are enamel. Note how these are pre- Harry Beck – they are not the stylised graphic we have become used to. Also note how the colours for thine tube lines changed over time – see especially the Central and Piccadilly lines. Sorry, but I forgot to make a note of the dates.  

These are models and they're looking good.
Piccadilly Circus, Oxford Circus, a strange training model (that they are keen to find more info about) and the Waterloo to City line at Bank (Queen Victoria Street)

I joined a tour led by Eric, one of the volunteers, in fact the very same fab chap who I met when he was leading the 'hidden' tube tunnels tour underneath Euston Station*. He gave us a short taster-tour that included some really interesting work by Edward Johnston when he was designing LT's iconic typeface. Ooh, I'd love to spend more in those rooms.
If you are into tubes, trains, buses and trains or just have fondness for the fab old vehicles or an interest in the signage then it's well worth a visit – check here for details.

*I really thought I'd written about that tour too, but no, having checked I find the photos are lurking in my 'to do' folder. In a nutshell: fascinating but overpriced. 

Kiosks and shops on London Underground platforms

Updated – see italics and pic below it

St James's Park station sits directly underneath 55 Broadway (see last post below).
Coming home on Monday evening at about 7.30pm I noticed the old newspaper and confectionery kiosk the westbound platform was padlocked shut.
I don't use this station often – is it permanently closed? Are these kiosks a thing of the past?

I remember with fondness the one on Liverpool Street clockwise/eastbound platform and another on the westbound platform of Sloane Square both of which were still open and trading in the 1980s. But I never thought to photograph them then and I can't find any pics on the internet now.
Does anyone know of other kiosks still open and trading on the underground network, specifically under the ground on platforms, rather than in the open air? Pics please!
Here is High Street Kensington circa 1898 and in 1936 – there are many more lovely pics on The LT museum site, but their search engine is painful to say the least because it won't let you put multiple words in the box. Grrr!

Aha!  Look what I noticed last month – there is still a functioning kiosk at Sloane Square!!!

A tour of 55 Broadway

Earlier this week I joined a group of London Historians for a tour of the Grade I listed 55 Broadway, currently HQ of Transport For London. When it was opened in 1929 Charles Holden's impressive masterpiece was the tallest building in London. That's changed over the years of course; today it's surrounded by high rise glass. Such is progress.
The design of the building is impressive. The main foyer with its smooth Travertine marble walls and Art Deco features is accessible and visible from street level and St James's Park tube station. Undergound-related clocks, motifs and other devices are everywhere.
The upper levels continue with more of the some, but with acres of panelled wood and beautifully designed fittings.

Original Crittal windows, marble fireplaces, bubbled glass, deco ceiling patterns and door handles and marble hand washing basins at the end of the corridors

The internal stairs that lead up to the seventh floor roof top...

... which is mostly covered with a meadow....

... and great views across London.

It was interesting to note when up there that the noise from the streets was minimal yet a marching band in St James's' Park could be heard perfectly.
Onward and upward into the clock tower...

The main staircase goes all the way from street level to the base of the clock tower. Note how although the basic design is the same as the first one this one is slightly more embellished with more details on the verticals and handrails.

A smaller green utility staircase leads past the boiler house and up to the clock tower roof. What a view!!!

On each of the four sides there are comparative views showing how the architecture around the 55 Broadway has changed since the building was constructed. This is especially noticeable on the South and West facing sides where many important buildings are now obscured from view, in particular Westminster Cathedral which is now hidden by the glass monoliths of Victoria Street.

Looking down over the four terraced wings of the building. The one we visited is shown on the left.

Two lovely views – over St James's Park to the North, and Westminster, Waterloo and beyond.

LRT are moving out soon. The future of this building will mean multiple office spaces, apartments, more retail outlets inc a supermarket and probably a gym too.
There are still some tours available and it's sure to be one of the big attractions on Open House Day this year – go and see it for yourself before it's too late.

The O2, confectionery and tube signage

I went to the O2 on Thursday to take some things in preparation for my stall at Handmade Christmas. I am still there today.

Amelia, not Amilia!

I hadn't entered the venue since October 2000 when it was called the Millennium Dome and packed full of fantastic and interesting things that, for some reason, the press panned. I loved it on the day I went there and I wish I'd gone back again for a 2nd and 3rd visit to be able to see all the zones I hadn't managed to get into on that exhausting but enjoyable day. 

Anyway, it's now called the O2 because a phone company owns it and it has been refitted as a live events arena and exhibition space. But, of course, you knew that.

So I was surprised that on entering the building this week that my immediate reaction was favourable. I liked the way they'd used the space. But I didn't really study what was on offer in the shops to my left and right cos I was in a hurry to dump off my stuff. Let's just say it was better than Westfield Stratford.
On the way back I carefully scanned to shops because with all that exertion I was in need of a Picnic, my chocolate bar of choice.
But, I'd walked past what turned out to be the only convenience store and, with just one exception (a South American place I didn't recognise), I could only see big brand chain restaurants all the way along the street from the market area to the exit that leads to Greenwich North tube station. No shops selling useful everyday stuff; just sit down food places and bars. (Yesterday, I was amazed to see there a long queue outside the Harvester. Go figure!)
I asked a security man near the exit where I might buy a bottle of water, some fags, a choc bar, some safety pins and a key ring (I didn't really need all of that, but I was making a point!). He obviously didn't know about the shop inside because he suggested I go to the nearby Tesco's outside the venue. Aaargh!
I gave up and went into the tube station where I found a WHS. Hurrah, I thought; this is the kind of shop I was looking for, and much closer than Tesco's. But I found that a Picnic, usually 69p everywhere else (and I should know, cos I eat enough of the things) was 89p. Eighty-nine pence!!! That's 20p over RRP; a mark up of approx 30 per cent. Who is to blame here? WHS, the O2 or LRT? (I have since discoverd that the convenience store also sells them at this price, though if you buy two it's cheaper.)
I got onto the tube and had to change from Jubilee Line to Northern Line at London Bridge but, having not made this connection in this direction before, I got in a tizzy because I couldn't work out which way to turn. Getting off the train I couldn't see the directional on the wall in front of me because it was blocked by all the other 'customers' so I joined the flow of up a flight of stairs.

At the top of the landing is a backlit BLUE sign that reads "Northern Line". But it's in Piccadilly blue not Northern black. Along the connecting tunnel the signs are on-brand with black lines, so it's not like LRT hadn't half-thought about this. Then, at the end of the tunnel there is a T-junction... Is there a sign ahead to say whether to turn left or right? Nah! But there are lots of people stopping and bumping into each other with other regular commuters who know where they are going, tutting and harrumphing. I chose to turn right and it was correct.
Ah the joys of underground travel. I now fully understand when out-of-towners say hate the tube and find it confusing.
That'll enough!!
I am off back to the O2 now... hope to see you there later.. Find my stall at 292 by turning right as you enter the market – I am on the end of the third row to the right ahead of you. Wrap up warm cos it's an inside/outside space and bring lots of cash!!!

Filthy London

This post is sparked off by an ad on TV that really niggles me; it's for a hand cleaner that comes in a soap dispenser that has a sensor so that you need "never touch a germy soap pump again".

OK... so let's think about this... if you were to directly touch the dispenser, or the bottle, or whatever, then surely this product of theirs will eradicate the 'germs' when you wash your hands!? But how are you going to turn the tap on/off after you have applied the soap?

Actually, how did you get in the kitchen/bathroom in the first place... did you open a door? With your filthy fingers? Oh ugh!

This is all getting so ridiculous.

I recently heard one mother telling her son not to hold the moving handrail on the escalator because lots of people touch it. I don't know what she would do if the thing stopped and the poor kid fell over and hurt himself. Do you think she let him hold on when he got on the tube train? Dunno. But she probably let him wipe his dirty shoes on the seats.

And I heard another woman tell her children, who were sitting in the front seat on the top deck of a bus, not to hold onto the rail in front of them for similar reasons. Yet, when getting off, she told them to hold on tight when going down the stairs.

Top row: Angel tube station, Lavender Soap in Acton, dirty beasts in Fleet Street, Pears' Soap in Highgate Village.

Middle row: Sanitary Brixton, Holloway litter, dusty windows in EC4, manicule near Lea Bridge.

Bottom row: litter in Camden, Sunlight Soap in Highbury, door knocker in Spitalfields, dusty tiles in Old Street.

Insider London underground tour

I am a bit behind with this one...

On a recent rainy Saturday afternoon I went on a tour of the Underground led by Lisa of Insider London. We began at Farringdon Station where we learned all about the first stretch of the network which went back and forth from there to Kings Cross. I was astounded to hear that 27,000 people used the service in the first day. And when the line was continued round to Baker Street carriages were windowless padded cells and the trains sometimes only stopped for three seconds at stations!

Actually, I shouldn't write down everything of interest here otherwise it will ruin your own enjoyment should you decide to go on a tour yourself, which I urge you to do; it's a great way to spend a rainy day and Lisa has heaps of interesting stories and facts to share about the history, architecture, design and future of the tube network. Though, as Tom points out here, it's rather over-priced.

From Farringdon to we travelled to Kings Cross, then to Oxford Circus, and on to Piccadilly Circus via the ghost station of Museum, ending up at the 1984/Metropolis-like Westminster.

Top row: 1 Farringdon Station. I had been a bit concerned that the plans for a new bigger station would mean the loss of this lovely old entrance and canopy, however buildings have been demolished across the street and around the corner to make way for a new Crossrail terminal. 2 Lisa told us that each station has a different colour scheme to make them identifiable. I cannot now recall if she just meant the Piccadilly Line, but I am intrigued having not known about this before, so I predict a blog post on the subject in the near future. 3 The exterior of Oxford Circus station. Lisa was telling us about Leslie Green, the architect who designed these distinctive red glazed terracotta stations, but I got a bit distracted by the bad letter-spacing on the word 'station'. 4 Gloucester Road station shown here as an example of how in the past two rival companies (here The Great Northern, Piccadilly & Brompton Railway to the left and The Metropolitan & District Railway on the right) would build right next to or on top of each other rather than share.

2nd row: 5 Lisa in front of the fabulous world clock in Piccadilly Circus station. Again, I cannot believe I have never noticed this before, as it is fabulous. 6 A close-up showing we were there at 3.25pm. 7 Maps of the underground post- and pre- Harry Beck. 8 The austere environment of Westminster Station. I'm not a fan. Referring back to my older post, it's not being maintained very well; everywhere you look there are exposed wires and dirty corners.